Shipping policy
Where we ship
We ship to the United Kingdom, the European Union, the United States, Canada, Australia and New Zealand. If your shipping address is outside these countries, you will not be able to complete checkout — email us at support@mirapocket.com and we will let you know whether we can reach you.
Shipping cost
Delivery is free to every country we ship to. There is no minimum order value, and no charges are added after checkout.
Prices and currency
Prices are shown and charged in British pounds (GBP), wherever you are ordering from. If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. Any approximate local price shown elsewhere on the site is a guide only — the amount actually taken is the GBP total shown at checkout.
Delivery time
Your book is printed close to you wherever possible, so delivery does not depend on shipping from a single country. Estimated delivery is 5–8 business days in the United Kingdom and the European Union, and 7–12 business days in the United States, Canada, Australia and New Zealand. These estimates include both printing and binding your personalized book and carrier transit.
Business days are Monday through Friday, excluding public holidays. An order placed over a weekend or on a public holiday begins processing on the next business day. Estimates are not guarantees — carrier delays and busy periods can occasionally extend them.
Customs and duties
We print your book in or near your region wherever we can, so most orders arrive without customs charges. If a charge does apply in your country, it is set by your local authorities and is your responsibility.
Made to order
Every MiraPocket photo book is printed and bound after you place your order — nothing is held in stock. The estimates above include this production stage. Please allow extra time when ordering for a birthday, anniversary, or other fixed date.
Order confirmation and shipping
You will receive a confirmation email when your order is placed, and a shipping email once your book is on its way. Where the carrier provides tracking, the tracking details are included in the shipping email.
If your order is taking noticeably longer than the estimate above, email us at support@mirapocket.com with your order number and we will look into it.
Incorrect addresses
Please check your shipping address carefully at checkout. If you notice a mistake, email support@mirapocket.com as soon as possible — if the order has not yet shipped, we can usually correct it. Once a package has shipped to an incorrectly entered address, we may not be able to recover it, and because each book is personalized we cannot resend it free of charge.
Damaged or missing packages
If your book arrives damaged, or tracking shows delivery but nothing has arrived, email support@mirapocket.com with your order number and, for damage, photographs of the packaging and the book. We will arrange a free reprint or a refund — see our Returns & refunds page.
Returns
Photo books are personalized and printed to order, so change-of-mind returns are not available except where required by applicable law. What we can do if something is wrong is set out on our Returns & refunds page.